Choose Your Coverage Level
All plans are monthly. No lock-in contracts. Cancel with 30 days notice.
Starter
One platform. Fully covered.
Perfect for small businesses running a single ProStack NG platform who need peace of mind without an in-house tech team.
- ◆1 ProStack NG platform managed
- ◆Monthly platform health checks
- ◆Uptime monitoring (99% SLA)
- ◆Security patches & dependency updates
- ◆Monthly performance report
- ◆Minor bug fixes (up to 3 hrs/month)
- ◆Email support
Growth
Scale with confidence.
For growing businesses running multiple platforms who need proactive management, faster support, and strategic input each month.
- ◆Up to 3 ProStack NG platforms managed
- ◆Weekly platform health checks
- ◆Advanced monitoring & alerting
- ◆Security patches & dependency updates
- ◆Bug fixes (up to 8 hrs/month)
- ◆Minor feature enhancements
- ◆Weekly performance reports
- ◆Monthly strategy call (1 hr)
- ◆Priority email + WhatsApp support
Enterprise
Fully dedicated. Mission critical.
For organisations that require a dedicated technical team, custom SLA agreements, and full platform evolution support.
- ◆Unlimited platforms managed
- ◆Daily monitoring & health checks
- ◆Dedicated account manager
- ◆Custom emergency response protocol
- ◆Unlimited bug fixes
- ◆Feature development budget included
- ◆Custom performance dashboards
- ◆Quarterly roadmap planning sessions
- ◆WhatsApp + phone support
- ◆Staff training sessions (quarterly)
All retainers are paid monthly in advance · Prices exclusive of applicable taxes · Enterprise pricing based on final scope
Service Level Commitments
| Commitment | Starter | Growth | Enterprise |
|---|---|---|---|
| Uptime guarantee | 99.0% | 99.5% | 99.9% |
| First response time | 48 hours | 24 hours | 4 hours |
| Issue resolution | 5 business days | 3 business days | 24 hours |
| Reporting cadence | Monthly | Weekly | Real-time |
| Support channel | Email + WhatsApp | Email + WhatsApp + Phone | |
| Monthly strategy call | — | ✓ 1 hour | ✓ Unlimited |
| Emergency protocol | — | — | ✓ 24/7 |
| Dedicated manager | — | — | ✓ Named contact |
How Managed Services Works
Scoping Call
We audit your current platform setup, identify risks, and agree on what "fully managed" means for your specific case.
Onboarding & Handover
We take over access credentials, set up monitoring, establish reporting templates, and brief your team on escalation paths.
Active Management
We operate your platform to the agreed SLA — proactively fixing issues before they affect users, issuing reports on schedule.
Monthly Reviews
Every month we review platform health, discuss upcoming needs, and adjust the retainer scope if your business has grown.
Common Questions
Can I use this if my platform was not built by ProStack NG?
Yes, but we will need a 2-week technical onboarding period to review your codebase and infrastructure before committing to an SLA. Platforms built on our stack (Next.js, Supabase, Vercel) onboard in 3 days.
What happens if there is a critical outage at 2 AM?
Growth and Enterprise clients have a WhatsApp emergency line. We operate response protocols around the clock for Enterprise. Starter clients are covered during business hours (8 AM – 8 PM WAT).
Is the retainer in addition to my SaaS subscription?
Yes. Your SaaS subscription covers the software licence. The managed service retainer covers the human effort of operating, maintaining, and improving the platform on your behalf.
Can I upgrade or downgrade my tier?
You can upgrade at any time — we prorate the difference. Downgrades take effect at the start of the next billing cycle with 14 days notice.
What does "minor feature enhancements" mean on the Growth plan?
UI copy changes, report column additions, form field updates, email template edits — work that takes under 2 hours. Larger feature builds are scoped separately.